Privacy Policy

Last Updated: Sep 1, 2025

This Privacy Policy describes how The Calgary Collective (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thecalgarycollective.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information You Provide Directly

Information you submit directly via the Services may include:

• Contact details such as name, address, phone number, and email.

• Order information including name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including username, password, security questions, and other data used for account security.

• Customer support information including the content you choose to include when you communicate with us (e.g., messages sent through the Services).

Some features of the Services may require you to provide certain information. You may choose not to provide it, but this could prevent you from using or accessing those features.

Information We Collect About Your Use

We may automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include how you access and use our Site and your account, device information, browser information, network information, your IP address, and other details related to your interaction with the Services.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors that collect payment details (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill orders and provide the products or services you requested so we can perform our contract with you.

When you visit our Site, open or click emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also Third-Party Websites and Links below.

How We Use Your Personal Information

Providing products and services. We use your personal information to provide the Services and perform our contract with you, including processing payments, fulfilling orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions; creating, maintaining, and managing your account; arranging shipping; facilitating returns and exchanges; and enabling account-related features. We may also enhance your shopping experience by allowing Shopify to match your account to other Shopify services you choose to use. In such cases, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you ads for products or services. This may include personalizing the Services and advertising on our Site and on other websites. If you reside in the EEA, the legal basis for these activities is our legitimate interest in promoting our products (GDPR Art. 6(1)(f)).

Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to create an account, you are responsible for safeguarding your credentials. Do not share your username, password, or other access details. If you believe your account has been compromised, contact us immediately. If you reside in the EEA, the legal basis is our legitimate interest in keeping our website secure for you and other customers (GDPR Art. 6(1)(f)).

Communications and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive, provide effective services, and maintain our business relationship with you (GDPR Art. 6(1)(f)).

Cookies

Like many websites, we use cookies on our Site. For details on cookies we use in connection with operating our store on Shopify, see: https://www.shopify.com/legal/cookies

We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and across other websites.

Most browsers accept cookies by default, but you can set your browser to remove or refuse cookies. Removing or blocking cookies may negatively affect your user experience and certain Services (including features and functionality) may not work properly or be available. Blocking cookies may not completely prevent the way we share information with third parties (e.g., advertising partners).

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include:

• Vendors and service providers performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• Business and marketing partners to provide services and advertising to you. They will use your information in accordance with their privacy policies.

• With your direction or consent, including to ship products, or via social media widgets or single-sign-on integrations.

• Affiliates or within our corporate group, in our legitimate interest to operate a successful business.

• Business transactions (e.g., merger, acquisition, reorganization), to comply with legal obligations (including responding to subpoenas, warrants, and similar requests), to enforce terms of service, and to protect the Services, our rights, and the rights of users or others.

We may disclose the following categories of personal information and sensitive personal information for the purposes described under How We Collect and Use Your Personal Information and How We Disclose Your Personal Information:

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing activities as described above.

Third-Party Websites and Links

Our Site may link to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information provided in public or semi-public areas—including on third-party social networks—may be visible to other users of the Services and/or users of those platforms without limitation on use by us or by a third party. The inclusion of such links does not, by itself, imply endorsement of their content, owners, or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined under applicable laws) personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you submit may not be secure in transit; please do not use unsecure channels to send sensitive or confidential information.

How long we retain your personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, apply only in certain circumstances, and we may deny your request as permitted by law.

• Right to access/know: Request access to personal information we hold about you, including details on how we use and share it.

• Right to deletion: Request deletion of personal information we hold about you.

• Right to correction: Request that we correct inaccurate personal information we hold about you.

• Right to portability: Request a copy of your personal information and transfer to third parties, in certain circumstances.

• Right to opt out of sale, sharing, or targeted advertising: Request that we do not “sell” or “share” your personal information or process it for “targeted advertising,” as defined under applicable laws. If you visit our Site with Global Privacy Control (GPC) enabled, where applicable we will treat it as a request to opt out of “sale” or “sharing” for the browser and device used to visit the Site.

• Restriction of processing: Request that we stop or limit our processing of personal data.

• Withdraw consent: Where we rely on consent, you may withdraw it at any time.

• Appeal: If we deny your request, you may have the right to appeal our decision by replying to our response.

• Marketing preferences: You can opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional emails (e.g., about your account or orders).

You can exercise these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity (e.g., email address or account info) before responding. Where permitted by law, you may designate an authorized agent to submit requests on your behalf. We will require proof of authorization and may require you to verify your identity directly with us. We will respond within the timeframes required by applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right—depending on where you live—to challenge our decision or lodge a complaint with your local data protection authority.

• Canada: Office of the Australian Information Commissioner (OAIC) and, where applicable, your provincial privacy commissioner.

• EEA/UK: You can find a list of data protection supervisory authorities for the EEA online; for the UK, contact the Information Commissioner’s Office (ICO).

International Users

We may transfer, store, and process your personal information outside the country where you live. Your personal data may also be processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information from Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or the UK’s equivalent instruments, as applicable, unless the destination country has been deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Email: support@thecalgarycollective.com

For purposes of applicable data protection laws, and unless expressly stated otherwise, we are the data controller of personal information.